1 Placing an Order
When you place an order with Homebargains
Flowers, either by telephone or via the website www.homebargains
flowers.co.uk you are deemed to have read and understood the following
terms and conditions. This website is managed by Prestige Gifting Limited
Company number 5778485.
1.1 Cancelling your order
Orders can be cancelled 48hr prior to the
specified delivery date by emailing [email protected]
stating your order number. Please note, once orders have been despatched,
we cannot cancel it due to the perishable nature of the product. We cannot
cancel orders during peak events which can be processed prior to despatch.
Once we have received your cancellation request.
1.2 Changes to orders
We can make a change to an order with reasonable notice and
before dispatch, once an order has been printed we cannot amend an
order. For all changes please email your request to customer services
stating your order number clearly. We regret that we cannot except returns
for perishable products. For all other products, they may be returned and
refunded if they are returned within 14 days from day of receipt. All
refunds will be made within 14 days of receiving the returned item. Refunds
are usually processed within 3 to 4 working days.
1.3 Alcoholic gifts
Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it
is an offence for any person under 18 years to buy, or attempt to buy,
alcoholic liquor. It is an offence under Sections 32 and 33 of the
Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or
attempt to buy, intoxicating liquor. It is an offence under Licensing
(Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to
buy, intoxicating liquor.
All Alcoholic gifts are distributed to permitted areas of the
United Kingdom via a licensed third party. For all licensing and supplier
information please contact customer services.
Due to the perishable nature of all flower deliveries
refunds will be dealt with on a case by case basis. This does not affect
your statutory rights.
Please note flowers may only be returned/replaced/refunded if
we are notified within 48 hours of receipt. If the flowers we delivered are
not what you ordered or are damaged or defective, or the delivery is of an
incorrect quantity, we shall bear no liability to you unless you notify us
of the problem within 48 hours of the delivery of the products in question.
If a refund is agreed we will issue a refund within 7-10 business days of
receiving your returned goods.
If flowers are disposed without photographic evidence any
remedy will be discretionary.
The burden is with the sender to inform the recipient of the
delivery of flowers; if the flowers are left in a safe place at the
discretion with the courier we are not liable thereafter for the safe
receipt of the goods. We will endeavour to redeliver if goods are returned.
If, following a second delivery attempt, we are still unable to deliver to
the recipient, through no fault of our own we are regrettably unable to
offer a refund. Any remedy will be discretionary.
If we cannot make contact with the recipient or the customer,
through no fault of our own or the customer does not contact us, we cannot
be held responsible for non delivery if Homebargains Flowers have tried all
possible methods to fulfil the order and regrettably a refund/replacement
cannot be given. Any remedy will be discretionary.
We are not responsible for any order where the recipient
refuses to accept the item. We will not issue refunds to any customer where
the recipient, for whatever reason, will not accept the item or refuses
delivery. This does not affect your statutory rights.
For items that are returned the consumer will bear the costs
for the return of that item. We regret that we cannot refund return postage
We will be able to make a deduction refund for any diminution
in value of the returned goods due to handling which goes beyond the sort
of handling that might be reasonably allowed in store.
3. Small Errors
In the event of small errors in the order such as
the wrong message card we do not offer a full refund as the recipient has
received the flowers which are the value of the order. We believe in being
fair and reasonable in circumstances like this and a customer care team
member will always request to call the recipient to apologise and send a
the correct message out to the recipient.
We cannot always guarantee a delivery date, but will endeavour
to deliver on your desired date as all flowers are sent using couriers the
day before your chosen date. Delivery days are 7 days a week except for
Bank holidays. Any order made for delivery on a bank holiday may be
delivered the next working day unless otherwise stated. Next day flower
deliveries are delivered via Royal Mail. Hamper and larger gift deliveries
may take an extra working day in transit.
By making a purchase from Homebargains flowers, you are not
entering into any contract that guarantees a specific time between times
stated. At peak times we reserve the right to extend delivery times. During
peak periods, if we miss the specified delivery date but still deliver the
order you will not be entitled to a full refund. Any remedy will be
We will always attempt to deliver your order to the address
that was entered on the order page. It is important that a complete address
is provided such as flat number, post code, unit, room number, street
address and town. For hard to reach areas please contact customer services
and provide us with additional information. We cannot deliver to PO boxes,
army bases or airport terminals.
Cut of times for deliveries are 10pm Monday to Friday, 5pm
Saturday for Sunday Delivery and 2 pm on Sunday for Monday delivery
(exceptions apply, please see s.9). Orders placed after this time may not
be sent out for next day or same day delivery but will be rescheduled for
the next working day. For cancellation, please refer back to 1.1.
Please note that in some circumstances courier delivered
products to Northern Ireland, Scotland, Islands and harder reach areas may
take an additional working day in transit.
After you have placed your order you will receive an email
confirming all the details. It is important that you check that these
details are correct as amendments may not be accepted after this time. We
advise that you check your junk/spam box for emails from Homebargains
flowers if you have not received an email. If you do not receive this email
you must contact customer services.
We are not liable for delivery failure where incomplete or
incorrect shipping has been provided, this includes incorrect post codes.
The onus is on the customer to check that the information is correct. Any
arrangement to resend a replacement bouquet will be at the company
4.5 Hospital and Funeral Deliveries
When placing an order for a
patient or member of staff at a hospital, it is important to check prior to
purchase that the hospital will accept a florist delivery. It is important
to provide us with an up to date ward number for a particular patient as
some wards will not accept flowers. We are not liable for instances where a
delivery is refused for a hospital order. Any remedy sought will be
4.5.1 Confirmation of Delivery
If flowers are signed for, either at
a house, hospital, hotel or reception, this will be adequate proof that the
order was delivered successfully to your recipient.
If the recipient is out at our time of call, we may leave it
with a neighbour or in a safe place unless otherwise instructed not to do
so. It is at the couriers own discretion where the order is left. For late
delivery in such instances, refunds will be discretionary. Where there have
been two unsuccessful delivery attempts we will not be liable. Any resend
or refund will be at our discretion.
4.7 Royal Mail Guaranteed before 1 Special delivery
This service is charged at a premium rate at £8.99 and is available for Tuesday to Saturday Delivery when ordered before 2pm.
We deliver throughout the UK. However, there are certain delivery restrictions in particular areas. Though marketed before 1pm there are exceptions with this service.
We deliver by 5.30pm the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
We deliver within two working days by 5.30pm to the following postcodes areas:
PA60 - 75, 78
We deliver within three working days by 5.30pm to the following postcode areas:
KW16 - non Town
PH30, 41 - 44
Some businesses won't accept Saturday deliveries, including:
Post Office® branches
We can't guarantee Saturday delivery to Herm, Sark and Alderney
For non-delivery of your order please refer back to Section 4.1. In the event of non-delivery on the requested date we will refund the delivery charge only.
5. Customer Care
Our dedicated customer service team aim to provide
you with the best possible customer experience.. They aim to deal with all
enquiries quickly and efficiently. They strive to give all our customers
100% satisfaction and operate from the hours 08.30 to 19.00 Monday to
Friday. Office hours extend at peak periods.
5.1 EQUAL TREATMENT (To be added)
Our customer service agents treat all customers equally with the respect that they deserve. We expect the same courtesy to be afforded to our team. If any telephone call or email is considered abusive or offensive, the customer will not receive a reply and we may refer the communications to the appropriate authorities. We reserve the right to cancel any customer account should we consider the customer to be behaving in an inappropriate manner. Should our staff feel abused or threatened, the conversation will be terminated. Courteous interactions allow us to help our customers more effectively and efficiently.
6. 100% Satisfaction Guarantee
Doing all we can to ensure a fresh
bouquet is delivered to your recipient. At Homebargains flowers we deliver
to every corner of the United Kingdom.
If you are not 100% happy with your bouquet buying experience
with us please get in touch and let us know, we really do appreciate
feedback and are always striving to better our service. You can get in
touch via customer services. If a problem with your order was directly our
fault we will strive to make you a happy customer again.
Our 100% satisfaction guarantee only covers the aspects of
our business that we have direct control over and does not cover the
actions of third parties.
Our 100% satisfaction guarantee is not applicable to issues
that are not directly under our control for example if a customer enters an
incomplete or incorrect delivery address, if a delivery is refused by the
recipient or business/Hospital, if multiple delivery attempts are made
unsuccessfully, delays in transit, if we are awaiting missing information
from the customer i.e. a missing address line or inaccurate delivery
information. Please also note, once flowers have been despatched, we are
unable to change the address.
Our courier delivered flowers are exempt from our 100%
satisfaction guarantee as once they are picked up by the courier they are
out of our direct control. Refunds and resends are at our own discretion
and will all need to be investigated with our courier before any action can
be taken due to the sheer volume of parcels the courier deals with. This
may take up 7 working days.
In the unfortunate event of late-delivery (over 3 working
days) of the delivery date you selected, Homebargains flowers will refund
the product or redeliver and upgraded product to a UK address of your
choice. Some areas require an additional working day in transit. Such
remote areas include the Channel Islands, The Isle of Man, Jersey, Shetland
Islands, the further reaches of Scotland and Wales, The Isle of Skye and
other islands around the UK. Deliveries may be early during peak events to
ensure delivery of your order.
If your bouquet has arrived in a poor state we will of course
send out a replacement bouquet. Please note with proper care and fresh
water the longevity of your flowers will be increased. We require a photo
to clarify the condition of the flowers within 3 days.
If for whatever reason Homebargains flowers are unable to
fulfil your order we will refund the full amount to you or will redeliver
the bouquet at a later date and upgrade it to a greater value free of
All flowers and colours are subject to availability and
seasonal availability and are therefore subject to substitution. Orders
will be made up with equal or greater value.
Please note that balloons are matched specifically to an occasion. Balloons are subject to availability, colour and design may vary however we will always ensure that a suitable balloon is delivered with the order. All balloons are of equal value. Our display of occasional balloons are for illustration purposes only and may not be the design you necessarily receive. Our Add-on balloon, RRP £2.99 is a 4.5" inflated air balloon on a stick. Balloons are dispatched before and up to 10pm Monday to Friday and 2pm Sunday for Monday delivery. Balloons are dispatched before and on 10pm Monday to Friday and 2pm Sunday for Monday delivery. Orders with balloons included and received after 10pm Monday to Friday for next day delivery may not be delivered the next working day but will be despatched the following day.*The Valentine's bundle stick balloon may vary in design but is guaranteed to be a Valentine themed balloon
In the rare instance human error leads to the wrong bouquet
size being delivered, we will refund the difference between the size
received and the size ordered only, we may award a voucher for future use.
Any further award will be discretionary.
If human error results in the omission of an 'add on' (such
as a bear, box of chocolates, vase, bottle of wine, champagne or cake etc)
we will refund the amount paid for the omitted 'add on' item only. Any
further remedy will be discretionary.
Please note vases are subject to availability, colour and
design. All vases are of equal value. Any vase pictured on the site is for
illustration purposes only and may not be the design you necessarily
receive.If for whatever reason we deliver a bouquet not suitable for the
occasion we will send out the correct bouquet to your recipient, we may
require a photo to clarify which flowers were delivered purely for our own
records. This excludes bouquets that have had blooms replaced due to
If we believe any order to be fraudulent we reserve the
right to cancel and refund that order.
8 Important delivery information
The cut off time is 10pm for Next
Day on upgraded orders. For free delivery the cut off is 10pm*(*exceptions)
for UK next day delivered products Tuesday to Friday (Tues to Sat deliveries
via Royal Mail tracked 24). Sunday deliveries are delivered by DPD via a
tracked 24 service. The cut off for Sunday delivery is Saturday 5:00pm.
Orders received after this point may not be despatched in time and may be
sent the next day. If we do not receive a response we will deliver the
order on the next working day. Next day delivery is not guaranteed as next
day flowers are fulfilled by a third party courier.
We do not offer free delivery on Mondays as this is a premium service with a Sunday collection for fresh next day delivery.
*We recommend ordering before 4pm if you are ordering for delivery in the
following post code areas:
We cannot guarantee next day delivery in these areas.
Our cut off for Sunday delivery is 5pm Saturday (*exceptions) for UK next
day delivered products.
Our cut off for Monday delivery is 2pm Sunday (*exceptions) for UK next day
*We recommend ordering before 2pm Sunday for Monday delivery if you are
ordering for delivery in the following post code areas:
We cannot guarantee next day delivery in these areas.