Introducing Our New Spring Range
Can I choose a specific delivery date? – Select ‘Tracked Named Day Delivery’ for £2.95 service on products with delivery for the intended date. We also offer a service of ‘Guaranteed Before 1pm Next day Delivery’ when purchased before 2pm priced at £8.99. Both services offer trackable delivery services and SMS updates. Please see our T&C’s (4-4.4 and 4.7) for full information.
*Please note that our ‘Free Standard Delivery’ service if orders are purchased before 10pm are delivered between 1-2 days of the chosen intended date and are non-trackable.Can you deliver same day? – We are unable to offer same day delivery, deliveries can take place between 8am - 6pm. During busy peak periods, please allow for deliveries to be made outside of this time frame.
Can you select a specific time for delivery? – We are unable to offer a specific time slot for delivery, deliveries can take place between 8am - 6pm and are arranged by the couriers at their own discretion. During busy peak periods, please allow for deliveries to be made outside of this time frame.
What happens if the recipient is not in when delivery is attempted? - Should your recipient be out at the time of attempted delivery, the courire will leave a message card with details regarding the rescheduled delivery.
Do you deliver to hospitals? – We can deliver to hospitals, but please check in advance with the hospital if they allow fresh flowers to be delivered to the wards as they may have their own rules in place regarding this. Please see our T&C’s (4.5) for full information.
Can I order from overseas? – You can order online with most credit/debit cards from around the world. All payments will be in UK pounds sterling and converted to your own currency at a rate set by the bank that issued your card.
Has my order been successful? – If your order has been successful you will receive an automated email from Cancer Research Flowers containing your order number and confirmation of your order details.
How do I cancel or amend my order? – If we receive reasonable notice prior to dispatch, we are able to make changes to your order. Please contact us as soon as possible by telephone or email if you wish to cancel or amend your order. Please see our T&C’s (1.1, 1.2 and 3)
Which cards do you accept? – We accept most credit/debit cards including Visa, Visa Debit, Mastercard, Mastercard Debit. We can also accept American Express, PayPal, Apple Pay and Google Pay as payment method.
Can I include a message? –All orders include a free personal message and this can be entered at checkout. Please ensure to add your name to the card as this will not be automatically included otherwise. Message cards have a maximum of 200 characters (including spaces and punctuation).
Where will the message be located? – All messages will be included in the box with your flowers.
Can I place an anonymous order? – The only information sent with the gift is the personal message card, if no message is added or you choose to leave your name out this will be sent anonymously. As per GDPR guidelines, we do not pass on any other details to your recipient and we do not send an invoice or receipt with the order, you will just receive an email confirmation.
Why do some flowers arrive still in bud? – This is to protect the flowers from potential damage in transit. Particular flowers (such as Lilies) are sent directly from our growers still in their bud form, as well as damage prevention in transit this also beneficial to recipients as it ensures the flowers stay the freshest for longer.
How are the flowers packaged? - Our flowers are wrapped as a bouquet and then carefully packaged in a specially designed box. Each bouquet comes with an Aqua Pack/Liquid Gel that contains water and nutrients so the bouquet remains fresh during transit.
Can I create my own custom bouquet? –We do not offer a bespoke bouquet service and unable to accommodate custom requests for specific colours or varieties of flowers. All products are arranged as shown on the website.
For Fresh Flower orders only contact us using the below details
What is your contact number? – Our contact number is 01422 400953
What is your email address? – Our email is [email protected] (Mon-Fri 9am - 5pm)
What is your registered address? – Cancer Research Flowers is operated by Prestige Gifting Limited G Mill Dean Clough Halifax HX3 5WD
Our customer service team always aim to provide every customer with the best experience. Our team always aims to resolve enquiries quickly and efficiently. Our office hours are from 9 am to 5 pm Monday to Friday. Our office hours may extend during peak periods.
Can I be removed from your email mailing list? - If you wish to be removed from our email mailing list please email [email protected]. Alternatively, click on the ‘unsubscribe’ option at the bottom of the email you have received.
