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Terms and Conditions

Please note that Valentine's deliveries may dispatched early to avoid the Valentine peak congestions. Deliveries may be made between 12 February and 14 February.

1 Placing an Order

When you place an order with Homebargains Flowers, either by telephone or via the website www.homebargains flowers.co.uk you are deemed to have read and understood the following terms and conditions. This website is managed by Prestige Gifting Limited Company number 5778485.

1.1 Cancelling your order

Orders can be cancelled 48hr prior to the specified delivery date by emailing enquiries@homebargainsflowers.co.uk, stating your order number. Please note, once orders have been despatched, we cannot cancel it due to the perishable nature of the product. We cannot cancel orders during peak events which can be processed prior to despatch. Once we have received your cancellation request.

1.2 Changes to orders

1.2.1

We can make a change to an order with reasonable notice and before dispatch, once an order has been dispatched we cannot amend an order. For all changes please email your request to customer services stating your order number clearly. We regret that we cannot except returns for perishable products. For all other products, they may be returned and refunded if they are returned within 14 days from day of receipt. All refunds will be made within 14 days of receiving the returned item. Refunds are usually processed within 3 to 4 working days.

1.3 Alcoholic gifts

1.3.1

Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. It is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

1.3.2

All Alcoholic gifts are distributed to permitted areas of the United Kingdom via a licensed third party. For all licensing and supplier information please contact customer services.

2 refunds

Due to the perishable nature of all flower deliveries refunds will be dealt with on a case by case basis. This does not affect your statutory rights.

2.1

Please note flowers may only be returned/replaced/refunded if we are notified within 48 hours of receipt. If the flowers we delivered are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall bear no liability to you unless you notify us of the problem within 48 hours of the delivery of the products in question. If a refund is agreed we will issue a refund within 7-10 business days of receiving your returned goods.

2.1.1

If flowers are disposed without photographic evidence any remedy will be discretionary.

2.1.2

The burden is with the sender to inform the recipient of the delivery of flowers; if the flowers are left in a safe place at the discretion with the courier we are not liable thereafter for the safe receipt of the goods. We will endeavour to redeliver if goods are returned. If, following a second delivery attempt, we are still unable to deliver to the recipient, through no fault of our own we are regrettably unable to offer a refund. Any remedy will be discretionary.

2.1.3

If we cannot make contact with the recipient or the customer, through no fault of our own or the customer does not contact us, we cannot be held responsible for non delivery if Homebargains Flowers have tried all possible methods to fulfil the order and regrettably a refund/replacement cannot be given. Any remedy will be discretionary.

2.1.4

We are not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery. This does not affect your statutory rights.

2.1.5

For items that are returned the consumer will bear the costs for the return of that item. We regret that we cannot refund return postage costs.

2.1.6

We will be able to make a deduction refund for any diminution in value of the returned goods due to handling which goes beyond the sort of handling that might be reasonably allowed in store.

2.2 Vouchers:

Any voucher issued by Homebargains Flowers will bear no monetary value and may be subject to change. Vouchers may be revoked or altered at any time at the company’s discretion. For the use of vouchers only, there is a minimum order value of £10. Vouchers entered for orders below this value will not be accepted and not sum will be deducted from the total value at checkout. There is a limit of 1 voucher redemption per order. Vouchers may only be redeemed on the web at the checkout stage and cannot be redeemed over the telephone. Some vouchers will have an expiration date. Check the voucher issue for further details as expired vouchers may not be honoured.

3. Small Errors

In the event of small errors in the order such as the wrong message card we do not offer a full refund as the recipient has received the flowers which are the value of the order. We believe in being fair and reasonable in circumstances like this and a customer care team member will always request to call the recipient to apologise and send a the correct message out to the recipient.

4. Deliveries

4.1

We cannot always guarantee a delivery date, but will endeavour to deliver on your desired date as all flowers are sent using couriers the day before your chosen date. Delivery days are 7 days a week except for Bank holidays. Any order made for delivery on a bank holiday may be delivered the next working day unless otherwise stated. Next day flower deliveries are delivered via Royal Mail. Hamper and larger gift deliveries may take an extra working day in transit.

4.1.1

By making a purchase from Homebargains flowers, you are not entering into any contract that guarantees a specific time between times stated. At peak times we reserve the right to extend delivery times. During peak periods, if we miss the specified delivery date but still deliver the order you will not be entitled to a full refund. Any remedy will be discretionary.

4.2

We will always attempt to deliver your order to the address that was entered on the order page. It is important that a complete address is provided such as flat number, post code, unit, room number, street address and town. For hard to reach areas please contact customer services and provide us with additional information. We cannot deliver to PO boxes, army bases or airport terminals.

4.2.2

Cut of times for deliveries are 7pm Monday to Friday, 5pm Saturday for Sunday Delivery and 2 pm on Sunday for Monday delivery (exceptions apply, please see s.9). Orders placed after this time may not be sent out for next day or same day delivery but will be rescheduled for the next working day. For cancellation, please refer back to 1.1.

4.2.3

Please note that in some circumstances courier delivered products to Northern Ireland, Scotland, Islands and harder reach areas may take an additional working day in transit.

4.3

After you have placed your order you will receive an email confirming all the details. It is important that you check that these details are correct as amendments may not be accepted after this time. We advise that you check your junk/spam box for emails from Homebargains flowers if you have not received an email. If you do not receive this email you must contact customer services.

4.4

We are not liable for delivery failure where incomplete or incorrect shipping has been provided, this includes incorrect post codes. The onus is on the customer to check that the information is correct. Any arrangement to resend a replacement bouquet will be at the company’s discretion.

4.5 Hospital and Funeral Deliveries

When placing an order for a patient or member of staff at a hospital, it is important to check prior to purchase that the hospital will accept a florist delivery. It is important to provide us with an up to date ward number for a particular patient as some wards will not accept flowers. We are not liable for instances where a delivery is refused for a hospital order. Any remedy sought will be discretionary.

4.5.1 Confirmation of Delivery

If flowers are signed for, either at a house, hospital, hotel or reception, this will be adequate proof that the order was delivered successfully to your recipient.

4.5.2

If the recipient is out at our time of call, we may leave it with a neighbour or in a safe place unless otherwise instructed not to do so. It is at the couriers’ discretion where the order is left. For late delivery in such instances, refunds will be discretionary. Where there have been two unsuccessful delivery attempts we will not be liable. Any resend or refund will be at our discretion.

5. Customer Care

Our dedicated customer service team aim to provide you with the best possible customer experience.. They aim to deal with all enquiries quickly and efficiently. They strive to give all our customers 100% satisfaction and operate from the hours 08.30 to 19.00 Monday to Friday. Office hours extend at peak periods.

6. 100% Satisfaction Guarantee

Doing all we can to ensure a fresh bouquet is delivered to your recipient. At Homebargains flowers we deliver to every corner of the United Kingdom.

6.1

If you are not 100% happy with your bouquet buying experience with us please get in touch and let us know, we really do appreciate feedback and are always striving to better our service. You can get in touch via customer services. If a problem with your order was directly our fault we will strive to make you a happy customer again.

6.1.1

Our 100% satisfaction guarantee only covers the aspects of our business that we have direct control over and does not cover the actions of third parties.

6.1.2

Our 100% satisfaction guarantee is not applicable to issues that are not directly under our control for example if a customer enters an incomplete or incorrect delivery address, if a delivery is refused by the recipient or business/Hospital, if multiple delivery attempts are made unsuccessfully, delays in transit, if we are awaiting missing information from the customer i.e. a missing address line or inaccurate delivery information. Please also note, once flowers have been despatched, we are unable to change the address.

6.1.3

Our courier delivered flowers are exempt from our 100% satisfaction guarantee as once they are picked up by the courier they are out of our direct control. Refunds and resends are at our own discretion and will all need to be investigated with our courier before any action can be taken due to the sheer volume of parcels the courier deals with. This may take up 7 working days.

6.1.5

In the unfortunate event of late-delivery (over 3 working days) of the delivery date you selected, Homebargains flowers will refund the product or redeliver and upgraded product to a UK address of your choice. Some areas require an additional working day in transit. Such remote areas include the Channel Islands, The Isle of Man, Jersey, Shetland Islands, the further reaches of Scotland and Wales, The Isle of Skye and other islands around the UK. Deliveries may be early during peak events to ensure delivery of your order.

6.1.6

If your bouquet has arrived in a poor state we will of course send out a replacement bouquet. Please note with proper care and fresh water the longevity of your flowers will be increased. We require a photo to clarify the condition of the flowers within 3 days.

6.1.7

If for whatever reason Homebargains flowers are unable to fulfil your order we will refund the full amount to you or will redeliver the bouquet at a later date and upgrade it to a greater value free of charge.

6.1.8

All flowers and colours are subject to availability and seasonal availability and are therefore subject to substitution. Orders will be made up with equal or greater value.

6.1.9

PPlease note that balloons are matched specifically to an occasion. Balloons are subject to availability, colour and design may vary however we will always ensure that a suitable balloon is delivered with the order. All balloons are of equal value. Our display of occasional balloons are for illustration purposes only and may not be the design you necessarily receive. Our Add-on balloon, RRP £2.99 is a 4.5" inflated air balloon on a stick. Balloons are dispatched before and up to 7pm Monday to Friday and 2pm Sunday for Monday delivery. Balloons are dispatched before and on 7pm Monday to Friday and 2pm Sunday for Monday delivery. Orders with balloons included and received after 7pm Monday to Friday for next day delivery may not be delivered the next working day but will be despatched the following day.*The Valentine's bundle stick balloon may vary in design but is guaranteed to be a Valentine themed balloon.* The Mother's Day bundle stick balloon may vary in design but is guaranteed to be a Mother's Day themed balloon.

6.1.11

In the rare instance human error leads to the wrong bouquet size being delivered, we will refund the difference between the size received and the size ordered only, we may award a voucher for future use. Any further award will be discretionary.

6.1.12

If human error results in the omission of an 'add on' (such as a bear, box of chocolates, vase, bottle of wine, champagne or cake etc) we will refund the amount paid for the omitted 'add on' item only. Any further remedy will be discretionary.

6.1.13

Please note vases are subject to availability, colour and design. All vases are of equal value. Any vase pictured on the site is for illustration purposes only and may not be the design you necessarily receive.If for whatever reason we deliver a bouquet not suitable for the occasion we will send out the correct bouquet to your recipient, we may require a photo to clarify which flowers were delivered purely for our own records. This excludes bouquets that have had blooms replaced due to substitution.

7 Fraud

If we believe any order to be fraudulent we reserve the right to cancel and refund that order.

8 Important delivery information

The cut off time is 9pm for Next Day on upgraded orders. For free delivery the cut off is 4pm*(*exceptions) for UK next day delivered products Monday to Friday (Tues to Sat deliveries via Royal Mail tracked 24). Sunday deliveries are delivered by DPD via a tracked 24 service. The cut off for Sunday delivery is Saturday 5:00pm. Orders received after this point may not be despatched in time and may be sent the next day. If we do not receive a response we will deliver the order on the next working day. Next day delivery is not guaranteed as next day flowers are fulfilled by a third party courier.

*We recommend ordering before 4pm if you are ordering for delivery in the following post code areas:
HS,KW,IV,PH,AB,DD,KY,FK,PA,EH,ML,KA,DG,TD,NE,CA,DH,SR,TS,DL,BT,LD,SA,CF,NP,EX,PL,TQ,TR,IOM,ZE,KW. We cannot guarantee next day delivery in these areas.
Our cut off for Sunday delivery is 5pm Saturday (*exceptions) for UK next day delivered products.
Our cut off for Monday delivery is 2pm Sunday (*exceptions) for UK next day delivered products.

*We recommend ordering before 2pm Sunday for Monday delivery if you are ordering for delivery in the following post code areas:
HS,KW,IV,PH,AB,DD,KY,FK,PA,EH,ML,KA,DG,TD,NE,CA,DH,SR,TS,DL,BT,LD,SA,CF,NP,EX,PL,TQ,TR,IOM,ZE,KW. We cannot guarantee next day delivery in these areas.